General Housing Register Live Online Form

Overview

We have recently launched the new online form for General Register applications (social housing) and it’s very important for us to understand how applicants found the process. The results of this consultation will be used to inform further improvements to the form, so this is an opportunity to let us know your thoughts.

The online form has replaced the previous system where applicants downloaded an editable PDF form from our website and were then asked to email in any supporting evidence. This was very difficult for customers to use, especially on mobile devices. It was also difficult and time-consuming for staff to process and assess the applications, leading to a backlog which is currently 5 and a half months. It was an urgent priority for Housing Needs to improve this service.

We have designed the form so it’s shorter, easier and more accessible for people to use and easier to upload documents. It will be easier for officers to process, and we hope it will reduce the backlog meaning that people will know the result of their application quicker.

Thank you in advance for your valuable feedback.