General Housing Register Live Online Form

Closed 25 Apr 2024

Opened 25 Mar 2024

Feedback updated 6 Jun 2024

We asked

In March 2024 we launched the new online form for General Register applications (social housing). It is very important for us to get it right in terms of useability and accessibility.

The online form has replaced the previous system where applicants downloaded an editable PDF form from our website and were then asked to email in any supporting evidence. This was very difficult for customers to use, especially on mobile devices. It was also difficult and time-consuming for staff to process and assess the applications, leading to a backlog which is currently 5 and a half months. It was an urgent priority for Housing Needs to improve this service.

We designed the form so it’s shorter, easier, and more accessible for people to use and easier to upload documents. It will be easier for officers to process, and we hope it will reduce the backlog meaning that people will know the result of their application quicker.

You said

You gave some valuable feedback in terms of how easy the form was to use and how helpful the additional guidance was. The vast majority of feedback was overwhelmingly positive.

We did

We are addressing these any areas for change you have recommended. The digital form allows us to update and make small changes quickly and easily as soon as issues arise.

We have been receiving applications with ease and processing times will start to improve.

Overview

We have recently launched the new online form for General Register applications (social housing) and it’s very important for us to understand how applicants found the process. The results of this consultation will be used to inform further improvements to the form, so this is an opportunity to let us know your thoughts.

 

The online form has replaced the previous system where applicants downloaded an editable PDF form from our website and were then asked to email in any supporting evidence. This was very difficult for customers to use, especially on mobile devices. It was also difficult and time-consuming for staff to process and assess the applications, leading to a backlog which is currently 5 and a half months. It was an urgent priority for Housing Needs to improve this service.

 

We have designed the form so it’s shorter, easier and more accessible for people to use and easier to upload documents. It will be easier for officers to process, and we hope it will reduce the backlog meaning that people will know the result of their application quicker.

 

Thank you in advance for your valuable feedback.

Audiences

  • Anyone from any background

Interests

  • General Housing