Complaints Policy Consultation

Overview

Oxford City Council is developing its Complaints Policy 2026 and would like to hear your views on the draft policy.

Complaints play an important role in helping us identify where we can improve our services and how we respond to residents' concerns. By reviewing and updating our Complaints Policy, we aim to ensure that it is fair, accessible, and effective for everyone who uses our services.

We welcome your feedback on the draft policy. Your comments will help us shape the final version and ensure that it reflects the needs, expectations, and experiences of our residents.

Please share your views by completing the online survey below.

You can download and read the draft policy at the bottom of this page. Alternatively, you will be able to view it again as you progress through the survey.