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Residents' Panel
Budget
Building Control Customer Survey
Page 1 of 3
Closes
7 Jul 2025
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Building Control Customer Survey
1. What best describes you?
(Required)
Property owner
Architect/agent
Builder/developer
Engineer
2. What type of work did you apply for?
(Required)
Domestic
Commercial
New dwelling
3. What services did you use during the application? (select all that apply)
(Required)
Building Notice
Full Plans
Regularisation
Site inspections
Demolitions
Dangerous structures
Sports ground safety
Administrative
4. At what stage in the process is your application?
(Required)
General Query
Registration/Validation
Plan Check
Site Inspection
Completion
5. On a scale of good to poor, how did you rate the services you received?
Good
Neutral
Poor
Not applicable
Technical expertise
Good
Neutral
Poor
Not applicable
Promptness of inspections
Good
Neutral
Poor
Not applicable
Quality of advice given
Good
Neutral
Poor
Not applicable
Meeting deadlines
Good
Neutral
Poor
Not applicable
Value for money
Good
Neutral
Poor
Not applicable
Speed of administrative tasks
Good
Neutral
Poor
Not applicable
Understanding your needs
Good
Neutral
Poor
Not applicable
Quality of finished product or service
Good
Neutral
Poor
Not applicable
6. How did you find the building control team? (select all that apply)
Helpful
Responsive
Approachable
Accessible
Other (please specify)
7. Do you have any comments on how we can improve our services?
Please enter your comments
8. If you have used our Building Control services before have you seen any changes?
Yes, positive changes
Yes, has deteriorate
No changes
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